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Frequently Asked Questions
1. Can you accept OEM or ODM?
Yes, OEM and ODM are welcome. We are fully capable of customizing any design, shape, and size according to the specific requirements of customers.
2. What is your minimum order quantity (MOQ)?
Usually, the MOQ for products in stock is one carton. For customized products without existing stock, the minimum order quantity is 1000+.
3. Can you provide samples?
Yes, we can provide free samples; you only need to cover the express shipping fees.
4. How long is the delivery time for samples?
For existing samples, it takes 3 working days. For custom designs or new printing screens, it takes approximately 7 working days.
5. What is the production lead time for orders?
The minimum order quantity typically takes 10-15 days. We maintain a large production capacity to ensure fast delivery even for larger quantities.
6. What file formats do you need for custom designs?
We accept JPG, AI, CDR, or PDF formats. Our in-house design team can also assist in creating new designs or 3D drawings for your final confirmation.