Frequently Asked Questions
When can I get the quotation?
We usually provide a quotation within 4 hours after receiving your inquiry. If you urgently need the price, please specify it in your inquiry, and we will give priority to processing it.
Can the product be customized? What is the production cycle?
Yes, we can customize products according to special requirements using the latest technology. The production cycle typically takes within 15 working days after order confirmation, depending on quantity and type.
What are the delivery terms?
We accept various methods including EXW, FOB, CFR, and CIF. You can choose the most convenient and cost-effective option for your needs.
What certifications can you provide?
We can provide CE certification, ISO 9001 quality system certification, third-party calibration certificates (CNAS), and factory inspection reports.
Do you support cross-border technical support?
Our technical support team is available 24/7. We have rich on-site testing experience and can provide problem-solving solutions quickly, including on-site engineer support if necessary.
What are your payment terms?
For amounts less than or equal to 2,000 USD, 100% prepayment is required. For larger amounts, we charge a 30% deposit and 70% balance. We also accept letters of credit and OA agreements.
Zeteo Light
