Frequently Asked Questions
Why choose this solar garden light?
With over 18 years of experience in the LED lighting industry, our products are designed by electric and light industry specialists. We ensure high efficiency in development, sourcing, and quality control to provide reliable lighting solutions.
Can I obtain a sample before placing a full order?
Yes, samples are available. Stock samples are typically free, while customized logos or designs may incur a charge. Please note that while we provide the sample, courier fees are the responsibility of the requester.
What is the expected lead time for production?
Stock samples are ready within 2 days. Customized samples take approximately 7 days. For mass production, the general lead time is 30 days, depending on the order quantity and specific requirements.
How is product quality controlled?
Our Quality Control team conducts in-line and final inspections according to AQL standards. Defective products are sorted out, and a detailed inspection report is generated for approval before shipping.
What are the shipping options and timelines?
Large orders are typically shipped by sea (approx. 30 days) or air (approx. 7 days). Small orders or samples are sent via express couriers like DHL, TNT, UPS, or FedEx, reaching most locations in 3-5 days.
How do you handle faulty or defective items?
Our items are produced under a strict quality control system with a defective rate of less than 3‰. In the rare case of a defect, we will provide replacements or discuss a mutually beneficial solution.
Zeteo Light
